General transport conditions

Share Share

The Decree 181/2011 was published on 28 February 2011; its provisions are applicable since 1 March 2013.

The Decree fully applies to long-distance transport (i.e. more than 250km), while only some of its provisions apply to other transport services, including those for short distances.

The new rights applying to long-distance transport (i.e. more than 250km) also include the following:

  • Appropriate assistance (for example, snacks, meals, refreshment beverages and, if required, hotel accommodation for two nights maximum in the total amount of €80 per night, except in cases of challenging weather conditions or natural disasters) in cases of cancellation or after a delay lasting longer than 90 minutes, if a journey take more than three hours;
  • Guaranteed refund or detour in the event of overbooking or in case of cancellation or after a delay longer than 120 minutes with regard to the predicted time of departure;
  • Reimbursement in the amount of 50% of the price of the ticket in case of a delay longer than 120 minutes with regard to the predicted time of departure, in case of cancellation and if a transport operator fails to offer either a detour or a refund to the passenger;
  • Information about the cancellation of a journey or if there will be a delay;
  • Protection of passengers in cases of death, injury, loss or damage due to traffic accidents, particularly relating to immediate practical needs in accidents (including hotel accommodation for two nights maximum in a total amount of €80 per night);
  • Special free assistance for the disabled and people with limited mobility on stations and vehicles and, if necessary, a free ride for persons accompanying passengers.
In addition, the following rights apply to all transport services (including rides shorter than 250km):
  • Prohibited discrimination regarding tariffs and contractual conditions for passengers that is based – directly or indirectly – on different nationalities;
  • Non-discriminatory treatment of the disabled and people with limited mobility and pecuniary indemnity for the loss or damage of their equipment assisting them in motion in the event of an accident;
  • Minimum rights in relation to travel information for all passenger before and during the journey and general information on their rights on stations and online; when possible, this information will be available upon request in accessible forms, intended for people with limited mobility, in particular;
  • The mechanism for dealing with complaints set up by transport operators that is available to all passengers;
  • An independent national authority in every member country authorized to execute this Decree and pass sentences, where and if required. 

Koper, 30 July 2013